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Wednesday, June 18, 2014

J.D. Power 2014 U.S. Initial Quality Study

Technology issues have increased complaints by new car owners over last year according to the J.D. Power 2014 U.S. Initial Quality Study. The study, now in its 28th year, examines problems experienced by vehicle owners during the first 90 days of ownership. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

Porsche ranks highest in the IQS for a second consecutive year, followed by Jaguar, Lexus and Hyundai (see table).

General Motors received six segment awards, more than any other automaker for a second consecutive year, for the Buick Encore (tie); Chevrolet Malibu; Chevrolet Silverado HD; Chevrolet Suburban (tie); GMC Terrain; and GMC Yukon (tie). Hyundai Motor Company receives five awards for the Hyundai Accent; Hyundai Elantra; Hyundai Genesis; Kia Cadenza; and Kia Sportage (tie). Ford had the Edge, F-150 LD and Lincoln MKX. Nissan award winners were the Infiniti QX50, Infiniti QX80 and Nissan JUKE [tie]. Volkswagen's category-topping vehciles were Porsche 911, Porsche Boxster and Porsche Panamera. Fiat Chrysler Automobiles had the Chrysler Town & Country and Dodge Challenger and Mazda, the MAZDA5 and  MX-5 Miata. Other models receiving awards are the Honda Ridgeline and Lexus ES.

Courtesy JD Power & Associates
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